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T89565 > Order confirmation screen / redirect
Kevin Barrow
Created11 Sep 2024
Quang Luong
Last Reply13 Sep 2024
Replies4
Views26
Users3
Kevin BarrowKevin Barrow
11 Sep 2024 11:13

Hi,

 

The default order confirmation screen is not useful. Reviewing hotjar I see customers pay their money then have no clue where to go.

 

Is it possible to modify that page depending on the catalogue item acquired? Is it possible to redirect people based on the same?

 

 

Markus Karlsson
Markus Karlsson
11 Sep 2024 12:12

Hi Kevin,

 

We are exploring something like this for the Commerce update release, will bring this to the team for extra consideration.

1 | 11 Sep 2024 12:12

Quang Luong
Quang Luong
13 Sep 2024 16:19

Perhaps you could use the Acknowledgement Message field on the Catalogue Item to write a short message with links to signpost customers?

PNG, 91 KB
Screenshot 2024-09-13 at 16.18.50
2 | 13 Sep 2024 16:19

Kevin Barrow
Kevin Barrow
13 Sep 2024 20:29

Thanks Quanq. Does that appear on the confirmation page after an order is completed?

3 | 13 Sep 2024 20:29

Quang Luong
Quang Luong
13 Sep 2024 21:22

Yes we call that the Acknowledgment screen. 

PNG, 116 KB
Screenshot 2024-09-14 at 12.40.41
4 | 13 Sep 2024 21:22

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