An Accounts channel is used to showcase a company. The page displays their offices, contacts, featured articles (including directory entries) and call to action directly from the CRM through to their site.

You can add more tabs to the Accounts page, such as Product, Video, Audio and a custom Link. It is also possible to message the Account. Is it also possible to link the Account page to a Directory.

You can enable Scoped Search for the Accounts Listing and add filters via the Accounts Profile.

For more information, please refer to The Accounts Channel Guide.

A Directory channel (although similar to an Accounts channel) is also used to showcase a company, although it is not as ample as an Account page.

The main difference is that a Directory can have Directory Articles and the functionality can be Self Service, meaning that external contributors can create Directory and Directory Articles. If you have a Workflow Profile set up, you can review and publish Directory and Directory articles that are created by Contributors and then approved on the Control Centre by the person in charge of publishing content.

Note: a Directory can be linked to an Accounts channel, so that a user can see more information regarding the company

Both Directory and Directory Articles have their own listing channels, which can have Scoped Searched and topic filters.

For more information, please refer to the following guides:

• Directory Setup Guide
• Directory Articles Setup Guide
• Self Service Directory Guide