Comrz Support Forum Update

You may well have noticed that the Forums on Comrz.com have had a bit of a makeover. The styling has been greatly improved and there are some key new options on most of the support forums.

If you look at the visual above the, key change is that for the first time you’ll be able to keep track of your remaining direct support threads during any given month. It means that you’ll have full visibility so that you can get the most out of the support forums.

We also provide you with key guidance on how to get the best out of your support forum. The three key elements handled within a dedicated support forum are: Support Requests, Project Posts and Affino Bug Reports. These are all handled by the support and project teams. It’s essential that you only post these posts to the forum, and only Support Requests are limited.

The two common types of thread which are not included and should be posted elsewhere are: Feature Requests (which should be posted to the Feature Request forum) and account management posts which should be posted to the account manager.

The hope is that by streamlining the support process we’ll have more resources available to develop support materials and video guides (and evolve Affino faster), which will reduce the need for support in the first place. It will also hopefully be an incentive for users to read the excellent guides and to experiment more to identify the solution themselves.

At the moment a great deal of conversation which should ideally be more public, i.e. taking place in the Feature Request and Help forums will start to do so; so that the entire Affino user community can have more visibility of many of the conversations which take place each day, and the 10,000s which take place each year on Comrz.com in the secured direct forums.

This will make many more answers publicly available to the whole community and hopefully create a virtuous circle of self and peer support. Let us know what you think in the comments below.